Orthopedic Concierge Program for Surgeons
Your Patients Deserve Better Care. Your Day Doesn’t Have to Pay the Price.
365 Surgical delivers a surgical concierge program that fits seamlessly into your existing orthopedic practice — improving patient satisfaction, orthopedic surgery scores, reducing non-clinical calls and confusion, and giving your patients the responsive, human support they need throughout their surgical journey. All without requiring new software, adding selling pressure, or disrupting the workflows you’ve already built.
1,000+
Concierge Members Supported
40+
Orthopedic Surgeon Partners
.png)
13
States Nationwide
.png)
2022
Founded
First in the U.S.
Since Launching in 2022
As the first company to offer true perioperative orthopedic concierge services in the United States. 365 Surgical has continuously evolved both its program model and its internal processes — from how surgeons are onboarded and how patient touchpoints are structured, to how protocols are set and how clinical escalations flow back to the care team. Every refinement has come directly from real-world feedback from the surgeons and patients running through the system.
While others are just entering this category, we have years of operational learning behind us.
You Went Into Orthopedic Surgery to Operate -
Not to Manage Communication Gaps
The economics of orthopedic practice have shifted considerably over the past decade. Reimbursements have tightened while patient volumes continue climbing, and the pressure to see more patients in less time collides directly with rising expectations for responsiveness, clarity, and personalized communication. Patients want to feel cared for beyond the clinical encounter, but the bandwidth to provide that kind of experience simply isn’t available in most busy practices.
What’s left is a structural problem that lands squarely on surgeons and their staff: non-clinical questions filling up the phone lines, anxious patients without a clear point of contact, front desk teams stretched too thin, and a growing sense that the experience of care has become transactional in ways that don’t reflect how you practice medicine. This is the tension 365 Surgical was specifically built to absorb.
Patients calling the office repeatedly with non-clinical questions that staff don’t have time to address
Post-op confusion around DME, scheduling, or next steps that generates unnecessary friction
Patient satisfaction with healthcare scores that don’t reflect the quality of your clinical care
Staff bandwidth is stretched too thin to provide the communication patients increasingly expect
A desire to differentiate your practice on patient experience, without the overhead of hiring internally
Sound Familiar
If your practice is experiencing any of the following, a surgical concierge program may be exactly the right fit:
A Perioperative Patient Support Program That Works Alongside You —
Not Around You
365 Surgical becomes a human extension of your care team, handling the non-clinical aspects of the perioperative experience that matter deeply to patients but consistently strain busy orthopedic practices. Our program is structured, proactive, and built around your specific protocols — which means patients get a better experience, your staff gets meaningful relief, and you retain complete clinical authority throughout.
The program is intentionally lightweight from a technology standpoint. We never integrate into your electronic health record, and we work hard to avoid introducing unnecessary systems or complexity. The only operational change we require is participation in a secure communications platform — typically Trillian, and in some cases Dialpad — which allows efficient, documented communication between our team and yours.
Significant reduction in non-clinical inbound calls and repeat patient inquiries
Fewer scheduling gaps and logistical confusion around perioperative coordination
Improved patient experience in healthcare that reflects well on your clinical reputation
DME logistics handled without pulling your staff into coordination conversations
A premium offering you can present to patients without any selling or pricing pressure on your end
What Makes This Different From a Patient Communications Call Center
Most call centers and care management services operate in parallel to your practice — a separate layer that patients navigate alongside your team, creating confusion rather than clarity. 365 Surgical works differently. Every patient enrolled in the program is paired with one dedicated orthopedic concierge liaison who follows your protocols, knows your preferences, and serves as a consistent, trusted contact from pre-op through the full recovery period. When clinical questions arise, they come back to you through clear escalation paths. Non-clinical work — which makes up the vast majority of patient outreach — stays with us.
The Benefits Your Practice Will Notice
Trusted by Orthopedic Practices Across 13 States
"365 patients are happier, more satisfied, and feel more supported — and it helps shift workload to 365, which increases our capacity to take care of more patients."
Surgeon Stories
"It has helped elevate, not just the patient experience, but the caregivers' experience as well. It helps destress a stressful experience, especially with increasing outpatient total joint volumes. It helps shift some of the workload to 365 Surgical — which increases our capacity to take care of more patients."
Dr. Nathan Cafferky, Orthopedic Surgeon, Vail, CO
700+ Total Joint Replacements Annually
Why Orthopedic Practices Choose 365 Surgical Over Alternatives
There are a growing number of services entering the patient experience space, and it’s reasonable to evaluate them carefully before committing to any program. What distinguishes 365 Surgical isn’t just the concept — it’s the depth of operational experience behind it. We’ve been working in real orthopedic practices since 2022, adapting the model through direct feedback from surgeons and patients across 13 states. That operational maturity matters, because the early iterations of any concierge program surface challenges that only reveal themselves when you’re actually running patients through the system.
A Standardized Framework That Flexes Around Your Preferences
The program is built on a proven, standardized concierge framework that has been refined through more than ten iterations of real-world use. Within that structure, we work hard to flex around individual surgeon and practice preferences — what the concierge offering includes, how communication is handled, what DME items are coordinated, and how clinical escalations flow back to your team. You get the benefit of a tested, operationally mature system without sacrificing the customization that makes it feel like yours.
What Your Practice Gets in Practice
Approximately ten planned concierge touchpoints per patient, executed proactively by our team.
Pre-operative education and preparation aligned to your clinical protocols.
Patient communications routed appropriately — non-clinical to us, clinical back to you.
DME coordination, delivery logistics, and patient questions handled without staff involvement.
Post-operative check-ins and recovery support through one full year of program membership.
Access to PT, nutrition, and mental health support resources when clinically appropriate.
Here’s The Complete Picture of What’s Included:
Dedicated 1:1 Concierge Relationships
Every patient receives one dedicated orthopedic concierge liaison, the same person before and after surgery. Not a rotating queue. Not an automated system. A real human who knows them, knows their surgeon, and is there every time they call.
Priority Scheduling and Direct Care Team Access
As a 365 Surgical member, you benefit from streamlined access to your surgeon's scheduling team — including the possibility of earlier or more flexible surgery dates. Your concierge liaison facilitates communication between you and your care team directly, cutting through the friction that typically comes with navigating a busy practice.
Pre-Operative Education and Surgery Preparation Support
Before surgery, our team proactively reaches out to help patients understand what to expect, navigate logistics, and prepare both practically and emotionally. Fewer anxious, underprepared patients arriving at your facility on procedure day.
DME Coordination and Logistics
We handle as much or as little of the DME process as the practice prefers - coordinating delivery, setup questions, and patient education around devices selected by your practice. Cold compression therapy and other recovery tools are arranged without your staff ever getting pulled into the conversation.
Post-Operative Recovery Support
Following surgery, our concierge liaison conducts proactive check-ins and remains available to support patients through recovery. When appropriate, we facilitate connections to physical therapists, nutritionists, and mental health resources that align with your clinical preferences.
Structured Communication and Clear Escalation
All patient communications flow through our team. Routine questions, logistics, and non-clinical concerns are handled without burdening your staff. Any clinical concern is escalated promptly according to your established protocols — we never act as a barrier to care.
One Year of Continuous Membership Support
The program runs for one full year following enrollment, providing sustained perioperative patient support through the full arc of recovery. Patients don’t fall through the cracks at six weeks post-op — they remain supported until they’re genuinely back to normal.
Picture Your Practice Six Months From Now
Imagine your patients arriving for their pre-op appointments already informed, calm, and prepared — because someone has already walked them through what to expect. Picture your front desk handling clinical work rather than fielding the same non-clinical questions on repeat.
Consider what it means for your reputation when patients consistently describe their surgical experience not just as medically excellent, but as genuinely well-supported, from start to finish.
That’s what a well-run orthopedic concierge program delivers — not as a luxury add-on, but as a structural improvement to how your practice operates. The surgeons who partner with 365 Surgical don’t have to choose between volume and experience. They get to offer both. Your clinical outcomes remain entirely yours. What changes is the human infrastructure around them — so that the care your patients receive outside the operating room finally reflects the quality of care they receive inside it.
The Practice You Already Want to Be Running
Most surgeons who partner with us describe a version of the same realization: the value isn’t just in the patient calls we absorb. It’s in the fact that their team is no longer carrying the weight of those calls. Staff morale improves. Patient satisfaction with healthcare scores climb. Patients refer friends and family because the experience was different from anything they’d encountered before. And surgeons find themselves able to focus on what they trained for, instead of spending mental energy on the administrative friction that has quietly accumulated around their practice.
Frequently Asked Questions
A Better Patient Experience in Healthcare Doesn’t Have to Mean More Work for You
365 Surgical is the original and most experienced orthopedic concierge platform in the United States. We support patients through every stage of their surgical journey — from pre-op preparation through one full year of recovery — while keeping your operational complexity low, your staff protected from non-clinical burden, and your clinical authority completely intact. Over 1,000 patients have been supported through this program. More than 40 surgeons across 13 states have trusted us with their patients’ experience.
If you’re ready to explore whether 365 Surgical is a fit for your practice, the next step is a short inquiry call with no commitment and no pitch. We’ll ask about your practice, share how the program works, and give you an honest read on whether the fit makes sense. If it doesn’t, we’ll say so.
What the Program Delivers
-
One dedicated orthopedic concierge liaison per patient, same person throughout the entire journey
-
10 proactive touchpoints per patient — all handled by our team, not yours
-
Complete DME coordination and post-surgical logistics
-
Structured patient communications that route non-clinical work away from your staff
-
Access to PT, nutrition, and mental health resources aligned to your protocols
-
One full year of continuous support from enrollment through recovery