One Month, One Trip to Turkey: Ruth's Knee Replacement With 365 Surgical
- 6 days ago
- 3 min read
Ruth had been noticing arthritis in her knees for years, and by the end of last year, it was clear a knee replacement wasn't optional anymore. She had one condition going in: she already had a trip to Turkey planned, and surgery couldn't be the thing that took it off the table.
She signed up for the 365 Surgical membership on January 23rd. She had her surgery on February 24th, one month later. "It could not have moved that quickly without 365, and without Shannon," Ruth said, "who was a great point of contact."
What a Fast Knee Replacement Timeline Actually Requires
A month from enrollment to surgery isn't a scheduling trick. It's the result of someone tracking every detail that could slow things down before it becomes a problem. Ruth described Shannon anticipating issues she hadn't even thought to worry about, troubleshooting logistics on her behalf, advocating for her with the practice, and doing research Ruth said would have taken her a long time to do herself.
That's the part of a concierge membership that's hardest to see from the outside and, according to Ruth, the part that mattered most. It isn't a single big gesture. It's a long list of small things someone else is handling so the patient doesn't have to.
What Showed Up at Her Door
Some of that support was tangible. Ruth's team let her know dinners would be arranged so she wouldn't have to cook right after coming home from the hospital. They also provided a compression and icing device for her knee post-surgery. "It just magically appeared at the house," she said, "at no additional cost."
Proactive coordination and troubleshooting from a dedicated point of contact
Meals arranged for the immediate post-surgery period
An icing and compression device delivered directly to her home
Ruth was direct about what made the membership worth it: not any one perk, but everything she didn't have to manage herself. "If the membership ended next week," she said, "it would still be worth the cost."
Turkey, and Back to Normal Life
Ruth got back from Turkey a week before sharing her story. The trip, she said, was amazing, not just because she went, but because of how she moved through it. Trails, uneven stairs, the kind of terrain that would normally make someone with a new knee replacement hesitate, none of it worried her. "I don't have to worry, is the knee going to give out on me," she said. "I feel like I can just get back to my life and do the things that I like to do."
Recovery timelines and outcomes vary by patient, procedure, and health history, and 365 Surgical doesn't promise a specific timeline or result. What the program is designed to do is remove the coordination burden that typically slows a patient down between diagnosis and recovery. For Ruth, that meant hitting a real personal deadline and trusting her knee on a trip she'd already committed to before surgery was even scheduled.
Why This Matters Beyond the Patient
A patient who isn't spending her recovery chasing down logistics is a patient who isn't calling the practice with the same questions three times. When a liaison like Shannon is handling coordination, research, and advocacy before problems reach the surgeon's office, the practice gets a smoother patient experience without adding staff to manage it. That's the same structure behind Ruth's one-month timeline and behind a lighter administrative load on the practice that made it possible.
If you're a patient,
considering orthopedic surgery, ask your surgeon whether they partner with a concierge program like this one.
If you're a surgeon,
Ready to see if 365 Surgical is a fit for your practice? The program is designed to be evaluated with minimal time investment on your part. Our team will come to you, walk your staff through how it works, and help you determine whether the fit makes sense for your patient population and practice model.
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